Customer friendliness and restaurant etiquettes
In the Czech Republic, customer friendliness and hospitality for tourists have historically not been a top priority. While this is gradually improving, it’s still not a given that tourists will be greeted with a smile, unlike the local Czechs, who often enjoy a warm reception from the waitstaff.
Whenever I enter a restaurant or pub, I always greet in Czech. This simple gesture instantly breaks the ice. If I start in English or German, I often miss out on a warm welcome. Tourists come from all over the world, and I believe the Czechs appreciate seeing your intentions. Are you the kind of tourist who treats them poorly? Then expect the same in return. But if you’re someone eager to blend in and embrace the local culture and language, you’ll be met with kindness, respect, and a smile.
Czech versus American style
What I truly appreciate about Prague is the reciprocal nature of interactions. It contrasts sharply with the American style, where a waiter approaches your table with a scripted introduction, saying, “Hi, my name is .......and I’ll be your waiter tonight, and it’s my pleasure to serve you.”
You will never hear that in Prague. For many Czechs and other Europeans, this can feel insincere and overly formal. Here, genuine connections matter more - your experience reflects the attitude you bring to the table. When you show respect and interest in local culture, you’re likely to receive warmth and friendliness in return.
Before diving into the tips for receiving friendlier service, take a moment to explore the roots of the historical challenges around customer friendliness you might encounter during your visit to Prague. This is particularly true in local spots where English isn't commonly spoken. Understanding this backdrop will enrich your experience and help you navigate interactions more smoothly.
Ten tips to enhance your dining experience
Make a Reservation: For popular restaurants, consider making a reservation. This shows that you're serious about dining there and helps staff prepare for your visit, ensuring a smoother experience.
Avoid Peak Hours: If possible, dine during off-peak hours. Visiting during busy times can lead to rushed service and a less pleasant experience. Early or late meals often result in more attentive service.
Be Seated: When you arrive at a restaurant or pub, wait to be seated by the staff rather than choosing a table yourself. This shows respect for their system and helps the staff manage the flow of customers.
Greet in Czech: Start your visit by saying "Dobrý den" (Good day). This simple gesture can break the ice and show that you appreciate the local culture, often resulting in a warmer response from staff.
Overly friendly behaviour towards staff in Prague can sometimes be perceived as insincere. It's best to strike a balance; greet them warmly, but maintain a respectful distance. This approach allows you to appreciate their professionalism while still enjoying a pleasant dining experience.
Raising your hand or hissing to get a server's attention is not customary. Instead, a subtle nod or a friendly glance is more effective. This approach aligns with the local dining etiquette and creates a more relaxed atmosphere.
Avoid Altering Dishes Too Much: When ordering, it's best to embrace the dish as it is presented on the menu. For instance, if you're ordering svíčková, a traditional Czech dish, it's best to enjoy it with its rich sauce rather than requesting significant modifications. This appreciation for the chef’s creation can enhance your dining experience.
Be Respectful of the Space: Keep noise levels down - no other than your table needs to hear your conversations - and be respectful of the dining environment. This creates a more pleasant atmosphere for everyone, including the staff.
Turn off the sound on your phone or use earphones, especially if you’re watching videos or listening to music while others around you are eating.
Tip Generously: While tipping is not mandatory, leaving a reasonable tip (10-15%) for good service is appreciated. It signals that you value their effort and can lead to better service in the future.
By following these tips, you can create a more enjoyable and friendly atmosphere during your dining experiences in Prague, helping to bridge the cultural gap and foster a positive interaction with the local hospitality scene.
Personal Tip
"Ask for additional sauce (like ketchup or mayo) to go with your fries when ordering,
as it’s not common to receive any, nor are you typically asked."
What might you expect from the waiters in a restaurant?
In touristy or busy restaurants in the historical centre the following may happen to you:
You’ll Be Given a Table
In the city centre of Prague, you'll typically be seated by the waiter instead of picking your own spot. However, in less touristy areas or traditional Czech restaurants, feel free to choose your table. As long as there's no sign indicating it's reserved or marked for a "Stamgast" (regular), you're welcome to sit and enjoy your meal.
No Small Talk
Waiters in Prague are generally professional and polite, but don’t expect much small talk. They value efficiency, focusing on delivering your food promptly without unnecessary conversation. Plus, while many speak enough English to get by, their language skills often revolve around the menu, so interactions remain straightforward. Or they just laugh as if they understood you when, in fact, they have not.
Busy, Not Rude
During peak times, waiters may seem rushed and less available, but this is just the rhythm of a busy restaurant. It’s not personal - just part of the fast-paced service. Enjoy it even more when you actually get a smile, because it is not typical Czech to laugh at tourists.
Prompt Drink Orders
Once seated, the waiter will swiftly bring you a menu and ask for your drink order. It’s a good idea to have something in mind right away.
Quick Drink Service
Drinks tend to arrive quickly - often within minutes - while your food may take a little longer.
Be Ready to Order
It’s quite common to place your meal order when your drinks are brought. Prague waiters often appreciate efficiency, so it’s helpful to know what you want early on.
Fast Soups
In Czech restaurants, soups are served hot and fast, often just minutes after ordering. They are prepared in advance in larger portions.
If you’re having a traditional meal, expect a quick start.
Main Course Speed
Expect your main course to arrive promptly, especially for popular Czech dishes like goulash or svíčková, which are prepared in advance. If you prefer a more leisurely dining experience, just let the waiter know at the start.
Quick Plate Clearing
Once you’ve finished a dish, don’t be surprised if your plate is cleared while others are still eating. This is typical in Prague and the Czech Republic and simply part of the dining flow - not a sign of impatience.
No Lingering
In Prague, lingering at the table after your meal isn’t common practice. Once you’ve finished eating and drinking, it’s courteous to ask for the bill and leave, allowing the table to be used by other guests. It’s a simple way to keep the city’s restaurants running smoothly and ensure everyone gets a chance to enjoy their meal.
Separate Bills
Requesting separate bills?
No problem. Prague waiters are used to catering to tourists and splitting the bill is typically a simple request.
You Love Prague